Google Review Replies
Updated
Good review or bad one, it gets a reply. This comes with every PageCrisp plan, starting with Presence at $9.99 a month plus a one-time $49.99 setup.
PageCrisp does, on every plan. Every Google review your shop gets is answered, good or bad. It starts with Presence at $9.99 a month plus a one-time $49.99 setup. We use AI tools to help draft review replies. A person checks every piece before anything is posted or sent for you.
Google tells owners to reply. Its help page says: "As best practice, reply to reviews and share your perspective." It also says: "Your replies are public and help you build good relationships with customers."
Source: Google Business Profile Help, "Tips to get more reviews". Checked November 2026.
Four of the tips on Google's help page for owners: be polite, keep it short, be conversational and not promotional, and protect privacy. We follow these tips.
Google's words: "Keep your replies clear and helpful."
Google's words: "Customers value direct and honest responses."
Google's words: "avoid using your response to offer deals or promotions."
Google's words: "Never share a reviewer's private information or engage in personal attacks."
The four tips above are from Google Business Profile Help, "Tips to get more reviews". Checked November 2026.
A bad review gets a reply, the same as a good one. Google's words: "A mix of positive and negative feedback often feels more trustworthy." (Google's "Tips to get more reviews")
Google also says: "If you believe that a review violates Google's content policies, you can flag it." (Google's "Tips to get more reviews")
On taking a review down, Google's rule is: "You can report any review, but only those that violate Google policies are eligible for removal." (Google's "Report inappropriate reviews")
Checked November 2026.
The Service plan is $99.99 a month. There, a review request goes out after each job. Presence and Shop answer reviews but do not ask for them. Here is our one promise about reviews, and two of Google's rules.
We will never write fake reviews, buy reviews, or buy followers.
Google's words: "You can report any review, but only those that violate Google policies are eligible for removal." Source: Google Business Profile Help, "Report inappropriate reviews". Checked November 2026.
Google's words: "Offering incentives, like free or discounted goods or services, in exchange for customers to post reviews, change reviews, or remove negative reviews is considered fake & misleading content and is strictly prohibited." Source: Google Business Profile Help, "Tips to get more reviews". Checked November 2026.
All of them. Review replies are on every plan. Review requests after each job are on Service and Custom only. Presence and Shop each carry a one-time $49.99 setup. Service has no setup fee. There are no contracts on any plan, and you can cancel any time.
$9.99/mo + $49.99 setup
$29.99/mo + $49.99 setup
$99.99/mo
Get a quote
| Presence | Shop | Service | Custom | |
|---|---|---|---|---|
| Price | $9.99/mo + $49.99 setup | $29.99/mo + $49.99 setup | $99.99/mo | Get a quote |
| Review replies | Yes | Yes | Yes | Yes |
| Review request after each job | No | No | Yes | Yes |
Sign up at pagecrisp.com/start. It takes about 5 minutes and no call is needed. Type your shop name and you see a free preview of your new site before you pay. A website and your Google profile come with every plan. Want to look first? The free shop check shows where your shop stands online.
Review replies are one part of Google Business Profile management. More questions? See the FAQ.