Guide for shop owners
Ask Google for it. Go to business.google.com/add, find your shop, and choose Request Access. Google emails the current owner, who has 3 days to answer. If they say nothing, Google says you may get the option to claim the profile yourself. Do not build a second listing while you wait.
Google's tip: if you cannot find a "Claim this business" or "Own this business" button, you might already be the owner. Try the other Google accounts you use. If you forgot the login, Google points you to its Accounts troubleshooter.
Go to business.google.com/add. Type your shop's name and address and pick it from the list. You will see "Someone else may manage this Business Profile." Select Request Access, fill out the form, and press Submit.
Google sends you a confirmation email, then emails the current owner. They have 3 days to answer. If you know who it is, write to them the same day and ask them to approve it.
You get an approval email and can manage the profile.
You get a rejection email. You can still suggest an edit to the profile, and you can try to appeal the decision.
Open your confirmation email, select View request, then Verify, and follow the steps. Google says this option to claim is not always available.
Google allows one profile per business, and a profile it marks as a duplicate will not show on Search or Maps.
Every step about how Google or Apple works comes from the official help pages below. Checked November 2026. These pages change, so open them if a button has moved.
Would you rather not keep up your website and Google listing yourself? See what PageCrisp does. Want to see where your shop stands? Run the free shop check.